Cisco Jabber FAQ

You can install it by searching for Jabber in the Software Center on a PC or Self Service on a Mac.

You can download Cisco Jabber from our Home Use Program site at https://samweb.shsu.edu/home01wp/

You are not able to disable those notifications.  You will need to create a request in Katalyst to be removed from those pickup groups.

No, you are only allowed to use the Chatting feature with SHSU users.

Yes, you can use Audio and Video in your phone calls as long as you have access to a webcam, speakers and microphone.

This folder will save your conversation history for your chat sessions. To enable/disable this feature do the following, go to the Gear > Options > Outlook tab, then uncheck the "Save chat sessions to 'Cisco Jabber Chats' folder in MS outlook. 

No, You should be able to just enter the 7 digit phone number.

All users are capable of creating and administering their own chat rooms. No need for administrator intervention. Just click on the "New Room" button in the Rooms section to get started.

No, Cisco Jabber will open up a dialogue box for you to update your password. You could get also get an error message about "Invalid Exchange Credentials". It takes some time for Cisco Jabber to update the Exchange piece.

Cisco Jabber provides a mobile app that allows many of the same features as the desktop app, such as answering a call, instant messaging and listening to voicemails, all for your SHSU phone number.

To download and start using the app:

1. Locate the app in the mobile device’s app store (Android and iOS).
2. Once the app is downloaded, open the app. (The first time the app is open, the End User License Agreement will display. Select Accept.)
3. Enter your SHSU email address (no alias).
4. Select Continue.
5. Enter your SHSU username and password. 
6. A 911 message will display. Select OK.

Now you are signed in. You can view contact, chat, call, check meetings and listen to voicemail.

You can verify your services and check settings by selecting the image in the upper left corner of the screen. The SHSU phone number, instant messaging and voicemail accounts associated with the username will display.

You can personalize the Jabber experience by choosing the Settings option.