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If a shared email account has been migrated to the cloud, you can now access the shared mailbox on mobile devices using the Outlook app.
- Open the Outlook app on your mobile devices and select the accounts icon in the upper left corner.
- Select Add Shared Mailbox.
- Enter the shared mailbox email address
- Select Add Shared Mailbox
- Confirm the shared mailbox address is correctly entered.
- Click the X in the upper left corner to close Settings.
The shared mailbox account will be listed in the account list.