Error processing or Printing Transcripts

Summary

Errors processing or printing transcripts.

Body

 
(Error) Printer "XXX" does not exist
To fix this error, try the following:
1. Make sure the MAPS user specified in the evicfg file is authorized to use the selected printer. You should also verify the evimapsip and the evienv flags in the evicfg are pointing to the correct MAP Server and FormFusion Environment. Evilp must be installed/compiled.

2. If step 1 does not resolve the issue, it's likely that the user running the Evisions MAPS service on the MAP server cannot access the printer referenced in the error message. You can try removing and re-adding the printer on the MAP Server and in MAPS Configuration Tool. For instructions on how to add printers for MAPS:
A. For post-4.0 version of MAPS, reference the MAP Server Configuration Tool In-Product Help. You will find the Help button to the bottom right corner once you are logged into the MAPS Configuration Tool.

3.   Other notes: The printer must be networked, it then must be added by server admin to the Evisions server, it must be added to CUPS via dba/server admin, and it then must be configured within Evisions. 
 

Details

Details

Article ID: 20548
Created
Fri 10/31/25 3:59 PM
Modified
Fri 10/31/25 3:59 PM