FAMIS: Overview

Summary

FAMIS is the work order ticket system for physical plant.

Body

Description:

FAMIS is the work order system for Facilities Management.

 

Solution:

DESCRIPTION:

FAMIS is the cloud based maintenance management software for Facilities Management.  FAMIS is used to track maintenance requests, estimate requests, repairs, etc. for facilities and other locations on campus, except Residence Life dorms.

FAMIS contains a self-service module.  All faculty and staff automatically have access via SAML.

 

HOW TO ACCESS:

  1. Facilities Management website (https://www.shsu.edu/offices-departments/facilities-management/) Submit Work Request.
  2. MySam Channel.  See below.

TROUBLESHOOTING:

  1. Login Issues should be reported to facilitiescustomerservice@shsu.edu.
  2. Not able to see updated pages (after 02-23-19), clear the browsers cache.
  3. Any other issues (billing, requests, estimates, etc.) should be reported to Facilities Customer Service @ 4-3663.

Details

Details

Article ID: 20601
Created
Thu 11/13/25 3:25 PM
Modified
Thu 11/13/25 3:25 PM