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Owners of laptop carts containing SHSU-issued laptops are responsible for ensuring each device remains compliant and fully functional. To maintain proper operation and security, the following steps must be completed for every laptop.
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Power on each laptop at least once per month.
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Log in using a valid SHSU user account.
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Keep the laptop powered on and connected to the Internet for a minimum of four hours.
Non-Compliance Consequences
If these steps are not performed, the laptop may fall out of compliance with university systems. Non-compliant devices can become blocked or deleted and require IT assistance to restore functionality. This may include resetting the device causing loss of data.
Error Messages Requiring IT Support
If a laptop displays either of the following messages, a support ticket must be submitted through the Self Service Portal.
- "Can't connect because you need a certificate to sign in" or
- "The security database on the server does not have a computer account for this workstation trust relationship."
The Asset tag of the affected laptop(s) need to be included on the ticket.
After submitting the ticket, the affected laptop(s) must be delivered to the IT Service Desk located in Academic Building 1, Room 145. Devices may be brought in individually, in batches or with the entire cart. Laptops may be dropped of by laptop owner or a designee (including student worker).