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This guide is designed to help you enroll your device in Duo Multi‑Factor Authentication (MFA) so you can securely access your SHSU accounts. It explains what MFA is, how Duo Mobile protects your information, and walks you through each step of enrolling your phone or tablet. You’ll be guided through downloading the Duo Mobile app, signing in with your SHSU credentials, choosing a verification method, and activating your device by scanning a QR code or using an email link. The guide also covers a

This Knowledge Article explains how to reactivate your Duo Mobile account if it becomes disconnected or if you switch to a new phone. It outlines the two available recovery paths: one for users who still have access to their old device and another for those who do not. The KA provides step‑by‑step instructions for adding a new phone, reactivating Duo Mobile, and removing an old device or phone number if necessary. It also includes guidance on recognizing common Duo-related issues, such as being