Account Self Service

The Account Self-Service Portal allows SHSU users to manage key account settings such as email aliases, password resets and changes, quota checks, and off-site contact updates. Access is available at https://account.shsu.edu, and users must have a valid off-site contact on file to use certain features like password recovery and account activation.

Overview

The Account Self-Service Portal allows users to manage their account preferences and settings, including password changes/resets, email aliases, and off-site contact information.

Instructions

Access the portal at: https://account.shsu.edu

The following services are available via the Self Service Portal

1. Email Maintenance
   • Request and manage email aliases.
   • Choose which alias to set as your primary email.
   • Faculty and Staff may request up to three additional aliases.
   • Students may request one additional alias.
      
2. Forgot Password
   • Submit a password reset request by entering your Username.
   • Select an off-site contact to receive the reset instructions.
      
3. Quota
   • View your email and S-drive quota and usage.
      
4. Off-site Contact
   • Add or remove personal email addresses and phone numbers.
   • At least one email address must be on file.
   • Note: The Service Desk cannot update off-site contacts for users.
      
5. Activate Account
   • Submit an account activation request using your personal email address
   • The email address must match the one listed in your Off-site Contacts for the activation email to be sent.
      
6. Password Change
   • Change your password if your current password is not expired.