 Accounts and Access

This Knowledge Article explains how to reactivate your Duo Mobile account if it becomes disconnected or if you switch to a new phone. It outlines the two available recovery paths: one for users who still have access to their old device and another for those who do not. The KA provides step‑by‑step instructions for adding a new phone, reactivating Duo Mobile, and removing an old device or phone number if necessary. It also includes guidance on recognizing common Duo-related issues, such as being

Information regarding account activation.

The Account Self-Service Portal allows SHSU users to manage key account settings such as email aliases, password resets and changes, quota checks, and off-site contact updates. Access is available at https://account.shsu.edu, and users must have a valid off-site contact on file to use certain features like password recovery and account activation.

Information about one time tokens