Articles related to specific software and applications.
Accessing the 1098T tax form.
Employee and student workers of Sam Houston can elect to have their W-2 sent to them electronically.
This article explains how to access Adobe Sign.
Information related to the Communications section of ACCT13WP. This section will display the assigned extension and shared mailbox for a user.
This article explains how to search and add an event and reserve a computer lab in Ad Astra.
Procedures for handling computer lab reservations and how to search for an event using AdAstra
How to update your address on file.
This article explains how to install Adobe Creative Cloud on a campus Mac.
This article explains how to install Adobe Creative Cloud on a campus PC.
This article answers frequently asked questions about Adobe Creative Cloud.
This article explains how to install Adobe Creative Cloud on a personal or unmanaged device.
Clients report they have lost access to Adobe Sign. Upon investigations, these users are trying to access Adobe Sign from the sign tool in Adobe Acrobat. Adobe has changed Acrobat such that this feature now requires an Adobe Sign license to use.
This article explains how to connect an Android device to AirMedia.
This article explains how to connect an iPhone to AirMedia.
This article explains how to connect a managed Windows device to AirMedia.
Use the following tools to determine whether a user's SHSU account or a user's banner account has been locked. A user's account may get locked for trying too many times or having multiple windows open accessing Banner SSB or Banner Administrative Applications.
This KA provides general information regarding Banner Admin Applications.
This article explains how to add pages to index in Banner Document Management.
This article explains how to add a document in Banner Document Management.
This article explains how to delete a document in Banner Document Management.
This article explains how to get started and log into Banner Document Management.
This article explains how to search for a document in Banner Document Management.
This article explains how to start a new index in Banner Document Management.
General description of what Banner Financial Aid is and how to check on this system
In Banner, you enter NHIDIST to view payroll reports for students.
Information on individual shares for each folder hosted on isilon. These folders were formerly called "Banjobsub" folders.
General description of Banner and some need to knows
Client receives a message that says "Banner Document Management Suite is installed at your site, but you are not setup as a user of that system."
The "Failed to load scanner." error message appears when trying to scan documents in BDM.
How to request access to BDM (Banner Document Imaging System)
How to locate your role in Bearkat Buy system.
Blackbaud Award Management-BAM - General Info
Blackboard Genius is a 3rd party software used by SHSU Online to manage non-students (example: police officers) who are continuing their education or taking classes offered online.
How to install and troubleshoot BlueZone
How to request access to a building or room on campus
Campus Connect, SHSU’s branded name for EAB’s Navigate platform, provides the entire campus a coordinated care and communication network that helps manage student success from identification to resolution – using data and analytics to optimize student support and to improve student outcomes.
General Information regarding CBORD - CS GOLD
Chrome River is an expense management system. It is a 3rd party, hosted system, with integration into Banner Finance.
Information regarding how to access class rosters
This article explains how to clear your cache in Chrome.
This explains how to clear your cache in Edge.
This article explains how to clear your cache in Firefox.
This article explains how to clear your cache in Safari.
CloudCard is a third party system used by Bearkat OneCard Services. The system is used to allow students or employees to upload their photo for the photo ID.
This article provides information on Query Studio tool browser requirement.
Describes procedure for a Cognos request.
Includes a brief description of Cognos system along with instructions on access.
When attempting to run the Transaction History report (Transaction History|FINDMR004) and after clicking 'Next', the second prompt page appears but the user cannot click into field or use any button.
Information regarding enrollment verification for courses taken before 2015.
How to get access to Data Cookbook.
This article explains how to set default applications.
General information regarding DegreeWorks.
Instructions for saving DegreeWorks page as PDF using the DegreeWork's print function
EduNav supports students and their advisors to create a personalized education plan. Leveraging data from your existing SIS and degree audit systems, EduNav evaluates a students intended degree and completed course work, and provides a optimized plan for completing the degree.
This article explains how to create an Ellucian Customer Center Account and access on-demand training.
Steps required to configure a new user or grant additional privileges. Also covers errors encountered by end users from within the Intellecheck application.
This article will walk you through exporting grades in banner.
FAMIS is the work order ticket system for physical plant.
General Information regarding Form Fusion.
To assist data owners in keeping permissions to their data up to date, it is often desirable to provide them with a listing of who currently has membership to their BDM permissions groups.
General information and troubleshooting on IDEA evaluations
This article explains how to use Edge to open pages that usually only open in Internet Explorer (IE) using IE compatibility mode.
This article explains how to use incognito mode in Chrome.
This article explains how to access Incognito Mode in Edge.
This article explains how to use Incognito mode in Firefox.
This article explains how to access Incognito Mode in Safari.
This KA will walk you through the process of downloading/installing Application Xtender components for BDM.
This article explains how to import bookmarks to Chrome.
This article explains how to import favorites into Edge.
This article explains how to import the saved bookmarks in Safari.
Instructions on how to be added or removed from the KatSafe system.
KatSafe is the university's emergency notification system.
This article explains how to install a software program on your Mac.
This article provides learning opportunities for mail merge applications.
This article explains how to get started and log into Microsoft 365.
Information regarding Microsoft Copilot
This article explains how to access forms and where to learn how to use them.
This article answers frequently asked questions about Microsoft Office.
This article explains how to get started and learn more about Microsoft Teams.
This article explains how to use the Milestone campus camera system.
General Information regarding My Order Desk
These are the steps to take if the client receives the error "Sorry, the server received an internal error. ORA-28150: Proxy not authorized to connect as client" when trying to view their Banner Employee Profile on MySam.
General information regarding the document approval channel in MySam.
Faculty process for entering final student grades
You can connect to the SHSU network remotely to access your S:\ and T:\ drives along with WebCMS and various software. MyWorkspace is a web-based solution that allows you to log into a campus computer from anywhere with an internet connection from almost any device.
This article explains how to connect to the MyWorkspace app from your Android device.
This article explains how to connect the MyWorkspace app for iOS.
This article explains how to connect the MyWorkspace app on your Mac.
This article explains how to connect MyWorkspace to the app for Windows.
This article explains how to connect to MyWorkspace using a browser.
This article explains how to disconnect and log out of MyWorkspace for Android devices.
This article explains how to disconnect and log out of MyWorkspace on your iOS device.
In the event you did not set up drive sharing when you initially created your connection to MyWorkspace, you can do it later using the VMware Horizon Client.
This article explains how to install the MyWorkspace app for Android devices.
This article explains how to install the MyWorkspace app for iOS.
This article explains how to install the MyWorkspace app on your Mac.
This article explains how to install the MyWorkspace app for Windows.
This article explains how to connect to MyWorkspace on Chromebook.
This article explains how to access and learn more about One Note.
How to make online payments for current and former students
When someone needs an org/department change on peaempl, this can cause them to lose their current T drive access, and in some cases that is not wanted.
Perfect Forms Error Message
How to react if an issue is reported with Point-N-Click/ProPharm.
This article explains how to get started with Qualtrics and how to learn more about creating and using surveys.
Provides the steps for changing your legal name.
This article explains how to reset browser settings in Chrome.
This article explains how to reset browser settings in Edge.
User processes a form in Banner and desires to print the results. They select the Tools icon and choose Print. Initially, the form may appear in portrait and has to be switched to landscape. Even after switching to landscape, when the document is printed, the right-hand columns are cut off from the printout.
General Information on SamWeb
Contact information for Scholarships4Kats
Information regarding StataMP 17 for home use
Students receive what appears to be a hung browser screen with a spinning wheel icon, or a time-out error message after committing course changes in Banner Student Registration
Authentication for T2 Flex Back Office
T2 Flex allows purchase of parking permits and citation payment and management
General Information on how to access Human Resources Training and/or sign up for other trainings.
This article explains different resources to help you determine the which resource is the right fit for you.
Tk20 is an electronic toolkit that helps candidates demonstrate mastery of state and professional standards while managing program requirements. It serves as a repository for assessed coursework, field experience, and binders, supporting colleges and universities in program improvement and accreditation compliance.
To access Tk20, visit the TK20 website and select “Access TK20 with your SHSU Login”. Mentors who are not SHSU employees or students must contact TK20 for access.
TouchNet CME permission setup
The user has been provisioned through active directory for Adobe Sign and can be seen as provisioned in the Adobe Console. However, when searching for users in the Adobe Sign application through Account/Users they do not show up
Cloud software used by the Office of Title IX Discrimination Resolution for Title IX training.
This article explains how to install software from the Software Center on your PC.